I have 3 years of experience in Operations, primarily as support. Through this program, I hope to break into PM and help businesses design and improve their products in a manner that benefits both the users and the business. On personal front, my hobbies are gardening and watching fiction.
Senior Customer Support Representative
Google Operations Center
January 2020 - April 2021 • 1y 3m
August 2019 - December 2019 • 4m
New Business Operations Associate
June 2018 - July 2019 • 1y 1m
2015 - 2018
Here is my take on the problem statements which were of particular interest to me
Increasing ATS at Swiggy by 10%
Reduce cancellation rate at Zomato by 25%
Improving Booking.com's NSM
Due to covid -19 majority of OTAs had taken a hit to their nsm and overall platform experience. As a PM at booking.com, need to look at possible angles and solution to create an uptick on Booking’s North Star Metric.
Travel & Tourism