Here is my take on the problem statements which were of particular interest to me. For ease of scanning, these have been structured as follows:
Designing a feature to improve PayU user experience.
As a leading payments hub around the globe, PayU strives towards safe, secure and convenient payment services to all users.
Reduction in average transaction times
Reduction in number of failed or rejected payments per month
Increased payment traffic
Problems to tackle:
Failed transactions due to merchant issues at the time of transaction.
Transaction delays due to merchants
Lack of a quick and easy in-app payment solution
PayUWallet - A digital e-wallet
I propose an e-wallet for users to top-up and make/collect payments, called the PayUWallet. Users can transfer money to the wallet and use the money in the wallet directly to make payments. Users can also opt to collect payments to their wallet directly as well.
The PayUWallet is a product that, if implemented, has the capability to improve the user experience, as well as payment traffic on the platform, while still committing to the security and safety of our customers.
Basic User Actions in the PayUWallet:
Create Wallet - Setting up the user’s unique e-Wallet.
Store - Make payment to the wallet account from their bank/UPI client/card for payments they can make later.
Spend - Make payments from wallet.
Pay-to-wallet - Opting to receive payments directly to wallet
Redeem - Make payment from wallet to user’s bank account.
Destroy wallet - Deleting all wallet data.
Wallet Control Options
Can set minimum and maximum limits on wallet storage.
Can choose to receive payments directly to their wallet if it doesn't exceed wallet storage limits
Can set limits on the amount to spend per transaction using wallet.
Users must empty their wallet (redeem) to delete it.