Customers: Companies that use GSuite, Students, Small Businesses and writers.

Needs and Pain Points:

1. Real time suggestions from the team while writing a document.
2. Faster typing with shortcuts for introducing bullet points, ordered lists, etc.
3. Adding mathematical data or graphs

Solutions:

1. Page within page module where users can simultaneouly work on various versions of the document
2. Integrate whiteboard feature from Google Meet
3. Google Docs templates where users can select from a catalogue and if needed a catalogue of designs can be shown from designers which can then be used if bought.
   

User Persona: Moderate watchers who watch less than 2 hrs per day and have completed less than 10 shows.

Pain Points:

1. Deciding what to watch
2. Lack of Theater like experience

Solutions:

1. Recommender systems could be improved where region wise/state wise recommendations are displayed to the user. Also peer groups can be formed where every user can see the preferences, ratings and reviews of shows watched by other users
2. Watch Parties can be introduced where a group of friends or colleagues watch a show together with integrated Discord like feature where chat with each other.