The overall goal of Twitter is connecting people to ongoing events around them and on a global scale.
The users are - a) Leaders- Companies, CEOs, Celebrities, Govt.s, News channels.-i.e, accounts with a huge # followers, who are informing. b) People who are reacting to the information being given.
Needs: The same for both- Access to information on things (like earthquakes, pandemic, or political news) near you & on a global scale. For all of these, a location feature becomes very important.
Solutions:
So, Wikipedia's users in this context can be divided into 3 segments in this context- a) People who have already donated to Wikipedia
b) those who have not donated.
Pain points:
Solutions: