I would like to define the user segments who consume Netflix’s Services. The major pain points faced by these sets of users are:

1. They like to share their opinions and recommendations with their family and friends and would love to help recommend content.
2. Content discovery and Recommendation

The solutions can be:

1. Netflix Engage: This feature lets you build a group/community just like a WhatsApp Chat group with friends or family or fellow Netflix consumers.
2. Share your view timeline with your friends, family etc.

I would like to define the user segments who consume Docs’ Services. I see that the area which can be impacted the most and have clear user needs in my eyes are the Professionals. I would like to go forward with them and report their user needs:

1. Various real-time editing and group collaboration tools.
2. Integration with third-party features.

The solutions can be:

1. Save pictures in a library to access them in a variety of formats and paste them on the docs in multiple methods.
2. Create a function to link docs with more collaboration plugins.